---
description: Compare the top Call Center Software software and providers in the Emirates. Our free interactive tool makes software selection fast and easy. Filter by price, feature or user rating.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Call Center Software - Prices & Reviews - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)

# Call Center Software

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> Call Center software automates and standardizes the process of receiving and responding to customer phone calls.

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## Products

1. [ZIWO](https://www.capterra.ae/software/171265/ziwo) — 4.7/5 (108 reviews) — Cloud Contact Center Solution deployed instantly with CRM plugins, full API access, and agent connectivity.
2. [CommPeak Dialer](https://www.capterra.ae/software/201709/commpeak-dialer) (0 reviews) — CommPeak’s AI-Powered Predictive Dialer boosts agent talk time, filters voicemails, and enables omnichannel lead engagement.
3. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) — Award-winning call center and help desk software, now UP TO 75% OFF. Easy to use from day one. Start for free with a 30-day trial.
4. [Webex Suite](https://www.capterra.ae/software/733/webex) — 4.4/5 (7396 reviews) — Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
5. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk offers a fully integrated call center built right into its support platform.
6. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
7. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
8. [RingEX](https://www.capterra.ae/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
9. [Bitrix24](https://www.capterra.ae/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day.
10. [Nextiva](https://www.capterra.ae/software/175788/nextiva) — 4.6/5 (914 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
11. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (858 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
12. [Salesforce Service Cloud](https://www.capterra.ae/software/136189/salesforce) — 4.5/5 (820 reviews) — Save time and reduce costs with innovations that reimagine your customer relationships.
13. [Talkdesk](https://www.capterra.ae/software/132852/talkdesk) — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
14. [CallHippo](https://www.capterra.ae/software/159578/callhippo) — 4.4/5 (675 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
15. [GoTo Connect](https://www.capterra.ae/software/163604/goto-connect) — 4.5/5 (668 reviews) — GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions.
16. [CXone Mpower](https://www.capterra.ae/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
17. [ActivTrak](https://www.capterra.ae/software/135366/activtrak) — 4.5/5 (577 reviews) — Optimize call center performance with ActivTrak. Get visibility into how agents work improve customer interactions \& boost productivity
18. [Dialpad](https://www.capterra.ae/software/190976/dialpad-sell) — 4.2/5 (562 reviews) — Easy to set up, easy to use. Dialpad Support is feature-packed, affordable, secure, reliable, and backed by 24x7 support.
19. [Agile CRM](https://www.capterra.ae/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
20. [Twilio](https://www.capterra.ae/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) — Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution.
21. [HubSpot Sales Hub](https://www.capterra.ae/software/140219/hubspot-saleshub) — 4.5/5 (497 reviews) — HubSpot Sales Hub is AI-powered software that helps businesses manage leads, automate sales, and analyze data to boost revenue.
22. [Five9](https://www.capterra.ae/software/132405/five9) — 4.2/5 (481 reviews) — Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
23. [3CX](https://www.capterra.ae/software/158704/3cx) — 4.4/5 (465 reviews) — 3CX is an all in one call center solution for calls \& chats. Includes advanced call queues, reporting, recording, and CRM integration
24. [Aircall](https://www.capterra.ae/software/144486/aircall) — 4.2/5 (458 reviews) — AI-powered call center software for customer-centric teams. Easily integrate with 250+ CRMs and other business tools to grow your busin
25. [Convoso](https://www.capterra.ae/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) — Get more calls answered with Convoso Ignite™ for 20+ seat teams—AI-powered dialing with real-time DID scoring. Book a demo today.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.ae/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.ae/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.ae/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.ae/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.ae/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.ae/directory/30007/call-center/software)
- [All Categories](https://www.capterra.ae/directory)

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The company’s scalable, cloud-native SaaS solution gives users visibility into people, processes and technology that mitigate risk and uncertainty. This includes ensuring workforce activity adheres to policies and expectations; improving team productivity and performance; and effectively allocating workforce investments. The solution boasts privacy-first analytics that exclude employees’ personal identifiable information and non-business activity from reporting. Based in Austin, Texas, ActivTrak is led by a team of software industry veterans.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9cae89ed-a243-4669-b100-8251f130721a.png","url":"https://www.capterra.ae/software/135366/activtrak","@type":"ListItem"},{"name":"Dialpad","position":18,"description":"Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software (Dialpad Support) improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.capterra.ae/software/190976/dialpad-sell","@type":"ListItem"},{"name":"Agile CRM","position":19,"description":"Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.ae/software/135148/agile-crm","@type":"ListItem"},{"name":"Twilio","position":20,"description":"Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications.\n\nEasily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8535c3-3270-467d-a3bf-db8b9a2d0fc3.png","url":"https://www.capterra.ae/software/180158/twilio-communications-platform","@type":"ListItem"},{"name":"HubSpot Sales Hub","position":21,"description":"HubSpot Sales Hub is sales software designed to streamline processes and drive revenue growth. Powered by AI, it offers tools like the Breeze Prospecting Agent to target high-potential leads and the Breeze Customer Agent to qualify prospects and schedule meetings automatically.\n\nSales Hub centralizes pipeline management, enabling teams to track deals, assign tasks, and collaborate within an intuitive interface. Integrated tools like deal pipelines, meeting schedulers, and document management accelerate the sales cycle. Its integration with HubSpot CRM and Commerce Hub allows teams to generate quotes, configure pricing, and process payments efficiently, with AI-powered CPQ capabilities simplifying quoting.\n\nAnalytics and AI forecasting provide insights for data-driven decisions, while conversation intelligence enhances coaching. Scalable and customizable, Sales Hub supports businesses of all sizes in achieving growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63cf513a-7fc5-44fd-a340-e97ba7db1c90.png","url":"https://www.capterra.ae/software/140219/hubspot-saleshub","@type":"ListItem"},{"name":"Five9","position":22,"description":"Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.ae/software/132405/five9","@type":"ListItem"},{"name":"3CX","position":23,"description":"3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. A single interface to answer customer live chat, facebook messages & SMS. Call work flows to eliminate time intensive tasks for agents. Accessible remotely with free mobile apps for iOS & Android. Can be deployed on premise or in the cloud. Get it for free!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8663d1da-3218-4167-880b-5e33336ea327.png","url":"https://www.capterra.ae/software/158704/3cx","@type":"ListItem"},{"name":"Aircall","position":24,"description":"Aircall is the #1 Call Center Software and surfaces valuable context from your Helpdesk, CRM, live chat, and e-commerce software to anticipate customer needs on every call, helping you reduce wait times and boost rep efficiency. Sales Teams love the Click-to-Dial Features & Automatic Call Logging. Join 22,000+ companies that trust Aircall to strengthen their customer relationships with industry-leading call center features like: intelligent AI agents, SMS, advanced call routing, IVR, analytics + more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc9c553a-b0c5-4095-b932-9ce0c85e3255.png","url":"https://www.capterra.ae/software/144486/aircall","@type":"ListItem"},{"name":"Convoso","position":25,"description":"Convoso delivers the ultimate cloud-based, omnichannel outbound dialing software. An all-in-one solution for outbound call centers with 20+ seats. Our cutting-edge AMD, identifying 97% of answering machines, combined with proactive Caller ID reputation management, ensures genuine connections. Bid farewell to 'Scam Likely' labels. With seamlessly automated workflows, experience a remarkable 300% increase in contact rates upon switching to Convoso.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/689f3e71-cf5e-436f-9e79-09a0d3b9d3a9.png","url":"https://www.capterra.ae/software/76768/cloud-predictive-dialer","@type":"ListItem"}],"@id":"https://www.capterra.ae/directory/30007/call-center/software#itemlist","numberOfItems":25}
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