--- description: Get detailed information about Wati usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Wati Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Wati](/software/204314/wati) # Wati Canonical: https://www.capterra.ae/software/204314/wati Page: 1 / 9\ Next: [Next page](https://www.capterra.ae/software/204314/wati?page=2) > End-to-end WhatsApp API solution for mid-market \& enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries. > > Verdict: Rated **4.6/5** by 202 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Wati? End-to-end WhatsApp API solution for mid-market \& enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 202 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WATI.io - **Founded**: 2015 ## Commercial Context - **Starting Price**: $59.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Additional Users @ $39/user/month for Pro plan Additional Users @ $89/user/month for Business plan - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, English, European Portuguese, Hindi, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Copilot - AI/Machine Learning - Activity Dashboard - Automated Responses - CRM Software - Chatbot Software - Code-free Development - Communication Management - Contact Management Software - Customer Database - Customer Experience Management - Customer Support Software - Dashboard Software - Interaction Tracking - Lead Management Software - Live Chat Software - Marketing Automation Software - Mass Texting - Natural Language Processing - Pre-Configured Bot - Reporting/Analytics - Segmentation - Template Management ## Integrations (10 total) - Google Sheets - HubSpot Content Hub - Klaviyo - Pabbly Connect - Shopify - WhatsApp - WooCommerce - Zapier - Zoho CRM Plus - Zoho Flow ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software) - [SMS Marketing Software](https://www.capterra.ae/directory/30842/sms-marketing/software) - [Chatbot Software](https://www.capterra.ae/directory/32448/chatbot/software) - [Conversational AI Platform Software](https://www.capterra.ae/directory/31596/conversational-ai-platform/software) - [Social CRM Tools Software](https://www.capterra.ae/directory/31584/social-crm-tools/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Viber](https://www.capterra.ae/software/180348/viber) — 4.4/5 (4058 reviews) 3. [Text Request](https://www.capterra.ae/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Intercom](https://www.capterra.ae/software/134347/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "Extremely disappointed with Wati." — 1.0/5 > **Tarek Mohamad Al Haddad** | *13 April 2025* | Arts & Crafts | Recommendation rating: 0.0/10 > > **Cons**: their customer service is completely unreliable > > I had high hopes for their platform given the features advertised, but their customer service is completely unreliable. I booked a Google Meet call through their official calendar — they never showed up, and no follow-up was provided. On top of that, they claim to offer monthly billing, but in reality, force annual payments once you proceed to checkout. The lack of transparency and poor communication makes it very hard to trust this company, especially for businesses relying on real-time messaging. I’m switching to a more responsive and honest platform. ----- ### "CAREFUL – DO NOT SUBSCRIBE\!" — 1.0/5 > **Zaid** | *3 February 2025* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: I have been trying to cancel my membership for three months now. There is no direct phone number, and they can only be contacted by email. Today, I sent my third email, but I still haven’t received a response. > > **Cons**: impossible to contact, too complicated and no support > > It has been an absolutely horrible experience. They are only after money and provide no support. They keep ignoring my emails, which, by the way, is the only way to cancel your membership. Despite this, they continue to charge me every month. Now, I have to cancel my bank card to stop the direct debit. BE CAREFUL – DO NOT SUBSCRIBE\! ----- ### "Best Whatsapp Automation Tool" — 5.0/5 > **Yashraj** | *26 December 2025* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: I like the most about WATI is customer support and chatbot. Its really helpful for me. Chatbot setup and implementation is very easy at WATI. I loved it. And Its integration with google sheet is plus. > > **Cons**: Its server issue, most of the time its shows timeout or no conversation found. It is very disappointing for me. > > My Overall experience with WATI is good. Its very useful but a little bit costly but its giving a lot of features that will enhance your business. ----- ### "A Must-Have Tool for WhatsApp Automation and Customer Engagement" — 5.0/5 > **Jaime Andrés** | *7 July 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: WATI has been incredibly versatile and reliable for all our WhatsApp-based projects. What stands out most is how easy it is to set up powerful workflows without needing to code. It allows us to automate everything from user registration to prize redemptions, while still keeping the tone very human and personalized. The broadcast tools and analytics are also very useful for campaign tracking. > > **Cons**: There were some minor learning curves at the beginning when setting up more complex logic paths in the flows. Also, some advanced customization options could be more flexible, but overall, nothing that impacted performance or delivery. > > Our overall experience with WATI has been excellent. It’s become a core tool in the way we run promotional and loyalty programs. The platform is stable, user-friendly, and always improving. Their support team has been quick and helpful whenever we’ve had questions. For a growing company like ours, WATI has helped us scale faster and serve our clients better. ----- ### "WATI is WHAT I prefer being Marketing Automation Head" — 5.0/5 > **Shekhar** | *22 November 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The most easiest tool for WA marketing solution i found was WATi. I work as Marketing Automation Head for Digital marketing company and I have hands on experience with many solution providers, but WATI is WHAT I prefer. > > **Cons**: Nothing as such, I am very comfortable with WATI. > > The WATI is excellent tool for WhatsApp Marketing and the customer support is so fast and they keep a watch till they nail the query. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.ae/software/204314/wati?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/204314/wati) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data