---
description: Get detailed information about Viber usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Viber Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber)

# Viber

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> Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
> 
> Verdict: Rated **4.4/5** by 4058 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Viber?

On-premise customer engagement \& communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \& more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 4058 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Viber Media

## Commercial Context

- **Pricing model**: Per Feature (Free version available)
- **Pricing Details**: The application is available for free of cost.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Luxembourg

## Features

- Communication Management
- Customer History
- Feedback Management
- Interaction Tracking
- Live Chat Software
- Multi-Channel Communication
- Personalization and Behavioral Targeting Software
- Reporting/Analytics

## Integrations (2 total)

- Telegram
- WhatsApp

## Support Options

- Chat

## Category

- [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software)

## Alternatives

1. [WhatsApp](https://www.capterra.ae/software/180345/whatsapp) — 4.7/5 (16297 reviews)
2. [Text Request](https://www.capterra.ae/software/167015/text-request) — 4.6/5 (1193 reviews)
3. [Telegram](https://www.capterra.ae/software/180347/telegram) — 4.7/5 (6406 reviews)
4. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "my review Viber" — 5.0/5

> **taha** | *25 April 2025* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: What I like mostEnd-to-End Encryption by Default about Viber is its combination of simplicity and versatility -Stickers and Communities -Multi-Device Sync
> 
> **Cons**: Inconsistent Call and Video Quality - Limited Group Communication Features
> 
> Viber supports a range of communication methods, including text messaging, voice calls, video calls, and group chats. Its cross-platform compatibility ensures seamless use across Android, iOS, Windows, Mac, and Linux devices, allowing users to stay connected wherever they are

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### "Viber Video Calling App Quality" — 5.0/5

> **Balkrishna** | *19 February 2024* | Facilities Services | Recommendation rating: 10.0/10
> 
> **Pros**: Viber is known for its user-friendly interface, offering free messaging and high-quality voice/video calls. It also provides end-to-end encryption for enhanced privacy.
> 
> **Cons**: Viber offers a range of features, I find that sometimes the app can be quite resource-intensive, which may affect its performance on certain devices. Additionally, the abundance of features can make the interface feel cluttered, especially for new users looking for simplicity.
> 
> My overall experience with Viber has been quite positive. It's a versatile app that connects me with friends and family through messaging and calls, though at times, it can be a bit heavy on my device.

-----

### "Review for VIBER" — 4.0/5

> **Juniad** | *5 May 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: 1. Easy to use
2. International access
3. Value for money
4. Well known to every one.
5. Good sound quality
> 
> **Cons**: 1. Needs internet access
2. Pricing is question mark as some other apps are less expensive
3. occasionally buffering \& affects the sound
> 
> Overall my experience was excellent with Fiber. I used it for many years for personal communications with friends \& family. Video quality was good

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### "Fair Calling App" — 3.0/5

> **Imaal** | *2 May 2024* | Insurance Software | Recommendation rating: 4.0/10
> 
> **Pros**: Connectivity and clarity of the call - decent
> 
> **Cons**: Way too many advertisements and lag sometimes

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### "A Reliable Messaging App with Room for Improvement" — 5.0/5

> **Hein Htet** | *16 April 2025* | Computer & Network Security | Recommendation rating: 10.0/10
> 
> **Pros**: it is free application for all user, group and other small business use
> 
> **Cons**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms.
> 
> t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers

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## Links

- [View on Capterra](https://www.capterra.ae/software/180348/viber)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/180348/viber> |
| de-AT | <https://www.capterra.at/software/180348/viber> |
| de-CH | <https://www.capterra.ch/software/180348/viber> |
| en | <https://www.capterra.com/p/180348/Viber/> |
| en-AE | <https://www.capterra.ae/software/180348/viber> |
| en-AU | <https://www.capterra.com.au/software/180348/viber> |
| en-CA | <https://www.capterra.ca/software/180348/viber> |
| en-GB | <https://www.capterra.co.uk/software/180348/viber> |
| en-IE | <https://www.capterra.ie/software/180348/viber> |
| en-IL | <https://www.capterra.co.il/software/180348/viber> |
| en-IN | <https://www.capterra.in/software/180348/viber> |
| en-NZ | <https://www.capterra.co.nz/software/180348/viber> |
| en-SG | <https://www.capterra.com.sg/software/180348/viber> |
| en-ZA | <https://www.capterra.co.za/software/180348/viber> |
| es | <https://www.capterra.es/software/180348/viber> |
| es-AR | <https://www.capterra.com.ar/software/180348/viber> |
| es-CL | <https://www.capterra.cl/software/180348/viber> |
| es-CO | <https://www.capterra.co/software/180348/viber> |
| es-CR | <https://www.capterra.co.cr/software/180348/viber> |
| es-DO | <https://www.capterra.do/software/180348/viber> |
| es-EC | <https://www.capterra.ec/software/180348/viber> |
| es-MX | <https://www.capterra.mx/software/180348/viber> |
| es-PA | <https://www.capterra.com.pa/software/180348/viber> |
| es-PE | <https://www.capterra.pe/software/180348/viber> |
| fr | <https://www.capterra.fr/software/180348/viber> |
| fr-BE | <https://fr.capterra.be/software/180348/viber> |
| fr-CA | <https://fr.capterra.ca/software/180348/viber> |
| fr-LU | <https://www.capterra.lu/software/180348/viber> |
| it | <https://www.capterra.it/software/180348/viber> |
| ja | <https://www.capterra.jp/software/180348/viber> |
| nl | <https://www.capterra.nl/software/180348/viber> |
| nl-BE | <https://www.capterra.be/software/180348/viber> |
| pt | <https://www.capterra.com.br/software/180348/viber> |
| pt-PT | <https://www.capterra.pt/software/180348/viber> |

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